The "Little Girl" customer service call is pretty much a cut-in-stone classic now, but have you heard the other absurd calls? From customer service reps lashing back to actual clients whose blind rage would cause a NYC blackout, check...Continue
Sure, everyone has bad days, but usually you can walk away from the person stewing in a funk of their own grumpiness. But what about when that person - already irritated - calls you...and it's your job to be sweet as pie to them? Let's...Continue
The other day, Jeff was held hostage by his cable company for six hours before them telling him that they were "able" to fix the problem, but "couldn't." Now, his customer service woes continue...he goes in for a haircut, and leaves with...Continue
