Sure, everyone has bad days, but usually you can walk away from the person stewing in a funk of their own grumpiness. But what about when that person – already irritated – calls you…and it’s your job to be sweet as pie to them?
Let’s hear it from the customer service reps who deal with these people, and then vice versa – those who deal with the most difficult company reps, ever.
Customer Service calls from HELL:
And one woman – who sounds a little older – calls in about the PacMan Doodle that Google had up…she wants to know how to get rid of it, or if Google can take it down.